1-855-MyHero5

100% U.S.-Based Tech Support
7 Days a Week / 365 Days a Year

FAQ

How does TechZAMin work?

When you are having technical issues with your computer, or if you just have a question, our experienced technicians are available to assist you! Just call our toll free number (1-855-MyHero5) to connect with one of our experts who will remotely connect to your computer, solve any problems that you are experiencing, and answer any questions that you may have. We will always ask permission to access your computer, and you have the option of watching exactly what we are doing on-screen.

Do you look through my computer files?

Have no fear - TechZAMin always respects our customers' privacy! We technically have access to your whole computer, just like any technician at any technical service center would, but we focus solely on fixing your computer problems, not opening or reading files.

Does my computer need to meet certain requirements for me to use your service?

Yes, in order for us to fix your computer remotely, there are a few requirements, including a high-speed Internet connection (DSL or cable) with a minimum of 256Kb/s up and 256Kb/s down, and access to the Admin account on the computer.

Additional requirements include:

  • Windows 7 and Windows Vista: 1 GB RAM (minimum)/ 2 GB Ram (recommended), 2 GHz Processor (minimum)
  • Windows XP: 256 MB RAM (minimum)/ at least 512 MB RAM (recommended), 800 MHZ Processor (minimum)
  • Mac OS: OS X 10.6.8 or higher, INTEL Processor

Don’t worry if you are unsure if your computer has the specifications needed. Just give us a call- we can quickly and easily check to see if your computer meets the requirements.

Does TechZAMin offer data back up services?

Yes, we do! Our remote data back up services are available for $9.95 per month. All of the information on your computer will be stored online with 448 bit encryption data.

Do I have to have a subscription to TechZAMin to use your data back up services?

No subscription is required in order to use our data back up services. You can sign up at any time, even if you do not subscribe to our computer support services.

How is TechZAMin different from the other guys?

At TechZAMin, we take great pride in providing our customers with unmatched support and services. Our friendly, knowledgeable, U.S.-based technicians are available to assist you every day of the year.

When you have a computer issue, don’t wait days for help - TechZAMin can likely fix all of your problems on the same day that you contact us! Our prices are very competitive, and we take the stress out of technical computer support.